Keeping Calm and Care-ing on at Greater Staten Island Veterinary Services

Across Veritas hospitals, our teammates are focused on assessing each patient and creating individualized care plans based on their needs. For us, this is about much more than medical treatment. It’s about ensuring patients feel safe, supported and as comfortable as possible at every point during their visit.

The Greater Staten Island Veterinary Services (GSiVS) team illustrates this perfectly. This team has implemented thoughtful measures such as plug-in pheromone diffuser kits to help create a soothing atmosphere, gentle handling techniques tailored to each pet and workflows designed to minimize loud noises and crowding. They also focus on small, meaningful details like non-slip surfaces, calm voices and time for patients to acclimate. In doing so, visits that could be high stress instead feel more positive and manageable.

By prioritizing these practices, GSiVS helps patients feel comfortable and at ease, reflecting compassionate care that goes beyond medicine.